Withdrawal pending a check

Verify your Winzoria Casino account before you cash out

The license behind Winzoria Casino asks us to confirm who you are, and the review usually finishes inside 46 hours.

18+
Before your payout

Your payout is waiting on one check

Open this table the moment a cash-out stalls or a document request lands in your inbox.

Checks run by

Winzoria Casino Inc.

Licensed under

Kahnawake Gaming Commission, KGC-1042

Review time

46 hours

Required by

Before the first withdrawal

Questions to

[email protected]

Minimum age

18+

First-time pass

A faster answer for your payout

01

Glare-free ID photo

Photograph the whole card or passport page in daylight, keeping all four corners inside the frame. Avoid glare from a lamp and never crop the edges of the image.

02

Address page, uncropped

Lay a utility bill or bank statement flat and capture the full page, showing your name, your address and a date inside the last three months. Fold marks are fine, cut-offs are not.

03

Mask the middle digits

Snap the front of the card you deposit with, and mask the middle digits of the long number if you prefer. Leave your name and the last four digits readable.

04

How long until I hear back?

Close the upload window and leave it alone; the team reviews in the order received. Most decisions land within 46 hours, so check your inbox rather than sending the same file twice.

Paper trail

Papers the casino checks, and what each one proves

The paperwork feels bigger than it is: three items cover the whole check for nearly every player.

Document
Confirms
Must show
Photo ID
Your name and date of birth
Full face, all four corners, no glare
Proof of address
Where you live now
Your name, address and a recent date
Payment card image
The card you deposit with
Front of card, last four digits visible
Photo ID with a selfie
You match the document
Your face and the ID held beside it
Four common refusals

Reasons a paper bounces

Sort the four most common refusals here, then send a file that clears on the next look.

Lay the ID flat on a plain surfaceFill the frame with all four corners

Whole card, no glare

Check the frame first: a cut corner or glare on the face leaves the checker unable to read your date of birth.

Apply for a current copy before you resendCheck the expiry on both sides

Renew it, then resend

Note the expiry first: a card past its date no longer proves who you are today, so it goes back.

Photograph the physical document itselfKeep the original file size, no edits

Real photo, not a capture

Skip the screenshot and the fine print vanishes; a captured screen loses the security detail that a real photo keeps.

Pull a recent statement from your bankSend the page with your name and address

Order a fresh statement

Grab a recent bill: address checks read where you live now, while an older one shows a household you have left.

Your files the moment they land

Locked while it travels. Send your file through the encrypted uploader and TLS 1.3 encryption wraps it in transit. Nothing readable crosses a shared network while it travels to us.

Who opens your file? Keep your files inside the verification queue and only our verification team opens them. Payment staff and chat agents work without access to your ID.

Checks, nothing else. Hand over your ID and it serves the license checks alone: identity, age and address matches. Nothing in those files feeds marketing lists or game suggestions.

Know what comes next

When will the casino ask you?

Winzoria Casino checks identity at points the licence sets, and tells you which one is coming.

Sign-up, then proof

Give your date of birth at sign-up and the licence rule of 18 and over applies from the start, with a photo ID confirming it later.

One name, one record

Match your profile to your papers: one nickname or late payment pulls the record apart, and the checker asks for the paper behind it.

Set a limit you can hold

Raise a cap and the team looks at your play and your income, so the new level fits what you can afford.

Waiting on a payout?

Cash out for the first time and the check runs before money moves, the latest point your licence allows and the one most players meet.
Five paper trails

The reason for a funds request

Kahnawake Gaming Commission licence KGC-1042 obliges Winzoria Casino to know where player money comes from, so a funds question is compliance work rather than a suspicion aimed at you. Answer with the right paperwork and the check closes.

Papers that may be requested

Keep one of these within reach before the question arrives.

  • Recent payslips from your employer
  • Bank statements showing salary deposits
  • A tax notice or assessment
  • Sale record for a large asset
  • Statements from a savings account
Seven answered

Identity check questions, answered plainly

Why is the casino asking where my money came from?
Ask yourself nothing more than this: it is a routine step our license requires us to run against money laundering. It is not an accusation and it never implies anything about you. Every player picked for a source of funds review answers the same questions.
How long does approval take, and should I sit and wait?
Expect up to 46 hours from the moment your file is complete, though plenty of files clear sooner. Send everything in one go and the clock runs once. Chasing it in chat will not shorten the 46 hours.
Will you ask me for the same paperwork all over again?
No, in normal cases you send each document once. We keep your verified file on record and reuse it for later withdrawals. A fresh copy is only requested if the document expires or your details change.
Can I deposit and play before I am verified?
No, our license requires the check to be done at the latest before your first withdrawal. The casino is free to ask earlier than that, at registration or at your first deposit. If you are asked early, send the documents then and the rest of your play runs uninterrupted.
Who licenses Winzoria Casino, and what is the registration number?
The Kahnawake Gaming Commission licenses us under number KGC-1042. Winzoria Casino Inc. operates the site from Old Malone Highway, Kahnawake, and has done since 2015. Anyone can check that licence number with the regulator directly.
My ID shows a different surname now, so what do I send?
Send the ID you hold today plus the document that proves the change, such as a marriage certificate or a deed poll. Both must show the same person, and the new name must match your account. Our verification team at [email protected] will tell you if one paper is enough.
A document came back refused, so what is my next move?
Look at the reason attached to the refusal, then send a fresh photo that fixes exactly that point, such as glare, a cropped edge or an expired date. Reply to the same email thread so your file stays together. If the reason is unclear, ask [email protected] before resending.